If you bought a $500 Dyson vacuum that stopped working after 3 uses, so they tell you to send it to them and they'll send you a new one, but they instead send you 2 new ones, what would you do? Asking because this JUST happened to me.
I had that happen with a pair of vlado light up 200.00 shoes the lights stopped working they sent two pairs. I sent it back n got them back from company again this went on two more times n I called they told me just to keep them as a courtesy. I would call n explain what happened.
Had a similar issue with Patagonia. Called them and they said to keep it for our trouble. Good companies stand by their brand........that and restocking and sending back - at their expense - outweighs potentially bad PR.
All along I thought they were just sending me duplicate emails. They activated the warranty on 2 separate serial numbers 10 minutes apart, and sent 2 UPS tracking numbers about an hour apart. I didn't bother to look closely at the numbers.
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