Delta damaged my carryon bag that was valet checked at the gate on my flight from MHT to LGA. As a result, my MacBook Pro was damaged (see avatar). I’ve reached out to Delta about it. What would you say is fair to correct this problem?
Lol. You’re not getting a new Mac book. Lol
You know what Delta stands for right?
Doesn’t Ever Leave Terminal Area
I thought it was
Don't Expect Laptop To Arrive
They better replace or compensate you.
I would never, ever, ever let an airline take a bag that had a laptop (ever!). I would be amazed if they took any responsibility.
OUCH! So sorry, דרק!
I ONLY fly Southwest...
how was it damaged?
They dropped my bag. The zipper was mangled to where it was unusable.
Present value of said MacBook.
I’m sure Delta will give you a bag of chips and an open box of crayons and call it even.
No - don’t forget the plastic “Junior Captain” wings!!
Replace what they broke.
Maybe a check for the price of a refurbished recent-model MacBook Pro direct from Apple? That way you could put it toward a new MacBook Pro if you wanted to, or buy the refurb if you wanted a comparable machine to what you had before. I've had a refurb MacBook Pro for over a year now and I'm entirely happy with it.
(I used to turn my nose up at the thought of refurbs, but my daughter has pretty much convinced me they're a good idea if you buy from a good source, unless you *must* have the latest model. She's been buying them for years. Anything broken has been fixed. The price is good. There's a warranty. Far better than just buying used, untested, unfixed.)
I've bought several refurbished items and have had no indication of previous use, nor any issues. Key, like you said, is to buy from a reputable source.
Would you like cash or a check? They should compensate you the for market value of your items.
British Airways lost my makeup bag at Heathrow years ago. I walked out of LAX with a check for $600. When they found my bag 6 weeks later, they insisted that I keep the money I hadn’t spent. Good luck!
That's what I said! I didn't have that much make up in that little bag. They insisted.
thats so generous
It really was!
If it were Alaska Airlines, they'd probably do a good job of compensation as they are very customer service oriented. Not sure where delta's business focus is. I'm sure with American Airlines you'd be lucky to even get a voucher for food from the food court. I had a big issue with American Airlines once. They worked with Alaska Airlines to get me to my destination, but not without a lot of frustration and another missed flight. Alaska Airlines, though not the airline I was scheduled to fly with originally, gave me a food voucher and seat upgrade on their flight. But, of course, that doesn't help you. My bad.
I'd ask for the cost to replace the MacBook. You may get half the value or something, but nevertheless, ask. You could threaten to make a PR nightmare for them. Might work
I'd say a new MacBook, but you'll never get that unless you lawyer up and threaten to take them to court. At best you may get $500 compensation towards cost of a new one.
I’m asking because I honestly don’t know what would be fair in this situation. The damage can’t really be repaired (except for the cracked screen). A new MacBook Pro is about $1500. I want to be fair, but I also want to be made whole.
I’d say $1500 or maybe $1500 minus what you can sell your damaged Mac for.
Also it kind of depends on its age (IMO), if it’s already 6 years old (for instance) I don’t know if it’s fair that the buy you a full brand new 2017 version, that’s more than a replacement, but an upgrade.
If it’s only a couple years old, than a new one is close enough, since you’ll have to go through the pain of getting & setting up a new one.
It actually is 6 years old, which is why I’m weary about a full replacement.
Why did you valet check it? I have always kept my laptop with me.
It was a regional jet, so it has smaller overhead bins. My laptop bag is just slightly too big to fit in the overhead or under the seat, so they give me a pink tag to drop it off at the jetway, which I pick up right there after I land.
So they put it in the cargo area of the plane when you boarded?
The smallest commercial planes I've been in - 8-passenger turboprop Cessna 208 Caravans - have had adequate room for my carryon bag, and I think that was back when I was hauling around a larger laptop.
I did have my carryon bag - my *only* bag, on that trip - taken away and put in cargo once, though. That was in the middle of a wild & stormy, very crazy travel day when the whole east coast flight scene was in chaos. In Pittsburgh, I was pushed onto a small jet after hours of delays; ground crew thought they were "helping" me by taking my bag off my hands.
Someone else apparently grabbed my bag when it was unloaded at Dulles.
I was on my way to a romantic weekend in Philadelphia. I ended up there with a purse, and nothing else. My bag turned up, but not until a week after I got home. Nothing in it was damaged, at least.
I don't think I'll *ever* let them "help" me by stowing my bag, ever again.
So, how did the romantic getaway weekend work out?
GA - Ha! It was rather wonderful, after the craziness was over. It followed us all the way to Philly.
This was a relationship that had started online; we'd known each other on CompuServe's MedSIG Forum for a year or so before we actually met, and by this point we'd been seeing each other occasionally for about a year. I was in grad school in WV; he was a radiologist but mostly computer programmer in Seattle.
We stayed at the Four Seasons in Philly. Me with no luggage; I'm sure that looked... suspicious. He tried to get me to go to Victoria's Secret to buy underwear, but I just washed mine in the hotel room sink and wore his extra socks. I must have bought some shirts somewhere and just wore my jeans a couple extra days; I forget. We went to a science museum (Franklin Institute?) and an art museum, and visited an old friend of his, and ate a *lot*.
We had a good time.
That’s making the best of things, a trait I admire. I’ll bet you had some good laughs about the situation.
Oh, we did. The whole relationship was full of good humor.
Too bad it didn't last. I *really* liked him.