You're calling customer service. Which would you find more annoying: A) a "Press 1 for..." automated system, or B) an international call taker with limited English abilities?
It just boils down to a need to communicate both ways. I prefer the bot but only if I simply can't get my point across with the limited capacity service rep.
I don't fault the reps either, they're just trying to make a living like everyone else, I fault their management for not being responsible enough to find people truly qualified to fill those positions regardless of what country they're from.
Recently I had to call my credit card company and I could not understand a word. So I put my daughter on the phone and she couldn't make it out any better. Frustrating either way. And often the music they play makes me more irritated.
Both are horrible. But, real persons with limited English are generally worse, especially if they are forced off script by an out of the ordinary issue you are raising.
One can't understand me and the other I can't understand.
I'm resigned to playing the game to get to a human, but when I finally do, I need to be able to have a conversation in a language I speak. I'm very good at understanding even thick accents, having had a lot of practice, but lately some have really pushed my talents to the limit. Even some who have called me for help (I think). "Paul" from Windows Technical Service, for example, who apparently was experiencing some kind of computer problem that only I could solve.
What are the named Carl and have a thick Indian accent.
I almost never have a difficult time understanding people with broken english. My best friend is Vietnamese and his whole family barely speaks English at all, but I'm over there all the time and get along with them anyway. Bots on the other hand are enraging.
I'm not usually significantly bothered by either
I just wish they'd quit using fake American names. Look, Gary, I know you're from India. I also know there are hardly any Garys in India. Don't pee on my leg and tell me it's raining!
Interesting, I have an Indian friend named Gary, haha.
Are you sure he isn't G'Hari? 😏
Both are aggravating but trying to get your point across with someone who has limited English skills is challenging to say the least.
It's not that hard after you do it a lot. English is actually really challenging to learn if you don't already speak it. I seem to remember it's up there with Mandarin.
In my experience, the autobots are worse. You have one question you need answered, but you have to go through 4-5 screening processes before you get to a person. And god forbid you accidently press "2 for billing" when you wanted to press "3 for account information" and have to restart the whole thing.