You just paid $1,000 to fix a car. If the car is still broken, does the mechanic owe you a refund or are you out of luck because no one can guarantee that something is going to fix a car?
It's their job to know what's wrong with the vehicle. My husband does appliance repair. If they misdiagnose something, then they either refund the money or have another tech rediagnose it & fix it (without further cost).
Refund. Hold those bastards accountable.
Hmm...I know how easy it is to think the problem is X only to find out it was Y. When you pay to have X fixed, you take a risk the mechanic is wrong about the root problem. If the mechanic should've know better, then you don't go back.
Coming from a family of mechanics, machine head friends etc... I feel that they should be willing to back their work up.
Not a refund, but he needs to find out what he didn't fix and make it right. If it needed one more part replaced, I would expect to pay for the part, but not the labor, unless the one malfunction masked another.
Yep, that's what he's doing now. Just hope this works and not an even bigger more expensive fix. If it is, maybe he can give me a deal on something else (new tires?) instead of a refund.
The mechanic is taking another shot at fixing for no charge. I'm wondering what to do if he can't fix it or its cost more $. In that case, I'm thinking that they should give a partial refund. I'm OK with paying them for trying but not a $1,000.
Does what they did work? Like if they replaced the clutch - is the car shifting correctly? What they fixed may have been broken AND may not be the only thing wrong with the car
Car overheated. Replaced water pump. Overheated again. He correctly replaced the water pump but the car can't run (yet). If its much more $$ to fix, I would've put money towards new car, but I can't blame him for not seeing its a bigger issue.
I would go talk to them about it. Being unfamiliar with cars and being a woman, they don't tend to believe what I say is wrong. I've had them send me home without fixing the problem, but usually explain to a guy friend what is wrong and have them
Go with me and explain to the mechanic what is up. If the problem persists, I usually try to sucker a guy friend or my dad into talking about it. I'm the type who will walk away with nothing to show because I don't feel comfortable standing up for my