Show of HandsShow of Hands

Praetorianus December 20th, 2016 3:19am

A customer returns a mangled toy quadcopter to the store saying the drone suddenly stopped to react, fell to the ground and was run over by a car. The warranty covers technical malfunction but the drone is FUBAR and the store suspects operator error.

9 Liked

Comments: Add Comment

nickcarrion98 NY to FL to NY
12/23/16 8:09 am

I would say that our store doesn't accept faulty products, but to send it to the manufacturer.

Centre Seattle Centrist
12/20/16 11:38 pm

I would prod them a little and if it seems like they are genuine, I'll give the refund. If I can see them cracking, I'll deny them and watch as they scamper away, embarrassed.

Torfin Never Behind
12/20/16 4:46 pm

Refer to the manufacturer. However, it is better to have happy customers.

Laserbeam Back soon
12/20/16 1:34 pm

This user is currently being ignored

Zod Above Pugetropolis
12/20/16 12:32 am

In my experience, having crashed dozens of times and almost crashed hundreds of times, operator error is more likely than technical fault by a ratio of all of those times to none. Putting the thing in a position to get run over by a car *if* it has a malfunction or the operator crashes it makes it seem even more likely that the only malfunction it actually had was operator induced. In any case, even covering avoidable crash damage as a courtesy to incompetent or inexperienced operators would not include covering damage caused by getting the thing run over by a car.

TomLaney1 Jesus is Lord
12/19/16 11:49 pm

Sure, the warranty covers technical malfunction. But the actual cause of the damage was accidental (the car impact), and that's not covered.

Liberty 4,032,064
12/19/16 10:57 pm

So he was flying it over a road, meaning off his property. That's 100% his own fault resulting from his own stupidity.

SupremeDolphin They.them
12/22/16 2:04 pm

Is there any issue that isn't defined by property for you? Do whatever you want on your property, but you need permission on someone else's. Do you have any exceptions?

Liberty 4,032,064
12/22/16 2:11 pm

There may be some, depending on what you mean by "issue." It would probably be rare, though, as anything we interact with in the universe is property.

There would be no exceptions to that rule.

corino Utah
12/19/16 8:38 pm

Why was he flying in the street?

Praetorianus In the uncanny valley
12/19/16 8:42 pm

Inspired by a near accident like this.
People, not just kids, adults, too, fly those small quad drones in our densely populated town with almost no open spaces larger than a football field, and this means they fly them downtown.

corino Utah
12/19/16 9:38 pm

Kind of a violation of blatant violation of FAA regulations.

Praetorianus In the uncanny valley
12/19/16 10:02 pm

We had a debate about this but such regulations weren't enforced except for a ban near the airport.

Diogenes Not Biden It
12/19/16 8:28 pm

Replace only once.

Praetorianus In the uncanny valley
12/19/16 8:22 pm

If I were the store manager I'd replace it once but "flag" the customer.
The second time around, I'd not believe in coincidence.

cyanospool The Deep North
12/20/16 1:40 pm

This is exactly what we do at our store and I agree with it. I work at a pet store, so we're especially cautious with people who consistently try to return live animals. Often we refuse sales of pets to people who've returned dead animals more than once.